Frequently Asked Questions

How do I check the status of my order?

Upon placing your order, please allow 3 to 5 business days to have your order processed. Our fulfillment warehouse pack your goods and have it shipped as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also come back to our website at any time and visit our Order Tracking page to check on the status of your shipment. If you did not receive your tracking number or have any updates under our Order Tracking page after 5 business days, please contact us immediately and we will do all we can to assist.

Why do I get more than one tracking numbers for the same order?

When you purchase more than one products in an order, sometimes we may ship them out separately to you. When this occurs, you will receive more than one tracking numbers, one for each shipment.

How long does shipping takes?

Our warehouses are located around the world. For orders in the United States, it will normally take 2 to 4 weeks. For International orders, please allow up to 7 weeks, depending on destination.

Do you ship Internationally?

Yes! We ship worldwide and ensure that we make every shopping experience an enjoyable one.

Is your website secure with my personal information?

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon purchasing of your product. Then your credit card information will be purged.

How do I order on your website?

Simply find the product you'd want and click the green "Add To Cart" button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Does Hot Kitchenware provide a quality guarantee for all the products being sold?

Absolutely! If the product is damaged or defective when you received it, contact us immediately! We do all we can to ensure your best shopping experience. Simply contact us and we'll get it addressed!

Do you offer a refund?

Absolutely! We offer a full refund on your order if you don't receive your item within 60 days or if the product is delivered to you damaged or defective. We also offer a full refund if the product delivered is not as ordered. Visit our Returns & Refund Policy page for complete details.

What if I have more questions or need assistance with an order?

Please contact us and we will get back to you as soon as possible. You may use the Contact Us page to send us a message. Alternatively, you may email us at support@hotkitchenware.com